RETURN ELIGIBILITY
Because many items are produced for each order, change-of-mind returns and size exchanges are not automatically accepted. Review the product description and size information before checkout. This policy does not limit any rights that apply by law.
DAMAGED, MISPRINTED, OR INCORRECT ITEMS
Email shopxenonvault@gmail.com within 14 days of delivery. Include your order number, a description of the problem, and clear photos of the item and packaging. If the claim is approved, Xenon Vault will provide a replacement or a refund at no additional product cost.
CANCELLATIONS
Contact us immediately after ordering. A cancellation may be possible before production begins, but cannot be guaranteed once an order enters production.
REFUNDS
Approved refunds are returned to the original payment method. We will confirm when the refund has been issued; the time for it to appear is controlled by the bank or payment provider. If an order cannot ship within the promised or legally required timeframe, customers will receive the required delay notice and cancellation or refund option.
HOW TO CONTACT US
Send requests to shopxenonvault@gmail.com. Do not mail a product without receiving instructions first.