CUSTOMER INFORMATION

SHIPPING

LAST UPDATED SEPTEMBER 9, 2026

ORDER PROCESSING

Most orders are expected to enter shipment within 2–5 business days before carrier transit. This is an estimate based on normal production conditions and may change during high-volume releases.

UNITED STATES DELIVERY

The current collection is available within the United States. Available shipping methods and final charges appear during checkout. Orders of $80 or more qualify for free standard US shipping.

TRACKING

Tracking is emailed after the carrier accepts the package. Carrier scans may take up to 48 hours to appear. Delivery dates shown by a carrier are estimates and may be affected by weather, address issues, or carrier delays.

DELAYS AND UNAVAILABLE ITEMS

If we cannot ship within the stated timeframe—or within 30 days when no timeframe was stated—we will provide the legally required option to consent to a revised shipping date or cancel the unshipped item for a prompt refund.

ADDRESSES

Customers are responsible for entering a complete delivery address. Email shopxenonvault@gmail.com immediately after ordering if something is incorrect; changes cannot be guaranteed after processing begins.